Glossary
Deliver the best onboarding experience for your low-touch segment - while keeping it personlized and actionable.
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Customer Success Operations
If CSMs are the pilots driving the car, then customer success operations are the team in charge of making sure the car is in its best form so the pilot (CSM) has the highest chance of succeeding.
RevOps
RevOps, or a revenue operations model, is designed to bring your revenue-generating teams together to drive predictable growth.
Partner Management
Developing solid partnerships can have a tremendous impact on your business. Good ones can scale it to new levels, while subpar ones can cost you valuable time and money.
Customer Success Plan
A SaaS customer success plan is a work frame or roadmap that the CSM builds together with the customer.
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