Single Sign-On (SSO) Integration

Definition:
Single Sign-On (SSO) integration in Experience Cloud allows users to access multiple applications and services with one set of credentials. This eliminates the need for multiple passwords while maintaining security and improving user experience across digital touchpoints.

Key Features:

• SAML 2.0 support
• OAuth 2.0 compatibility
• Identity provider integration
• Multi-factor authentication
• Just-in-time provisioning
• Session management

Use Cases:

• Employee portal access
• Partner ecosystem integration
• Customer account management
• Third-party application access
• Federated identity management

Real-World Example - OKTA Case Study:
Ironically, while OKTA is a leading identity provider, they also serve as an excellent case study for SSO implementation within Experience Cloud. OKTA's customers accessing their Experience Cloud portal with embedded EverAfter solutions benefit from seamless authentication that extends across both the Salesforce environment and the integrated customer success platform, creating a unified user experience.