CSM Headcount Calculator

Efficiently calculate your customer success and support headcount forecasts with our specialized customer success staffing model. This model enables you to make accurate projections by utilizing specific calculations and inputting relevant data points. With this CS capacity planning tool, you can effectively determine the optimal staffing levels required to meet your customers' needs and ensure exceptional support. Additionally, it provides a structured approach to aligning your team's capacity with customer demands, facilitating proactive resource allocation and maximizing customer success outcomes. Take advantage with this comprehensive customer success capacity solutions to optimize your staffing resources and drive unparalleled customer satisfaction.

Contributed by:
Seth Dovev


Seth Dovev is a Senior Director of Customer Success. He oversee Chili Piper's award winning Customer Success Organization, focusing on providing all of our customers the best experience and value using Chili Piper products and services 🌶

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CSM Headcount Calculator

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Contributed by: Shachar Avrahami

Shachar is the VP Product & Strategy at EverAfter. Shachar's elaborate background in product management & revenue operations spans from his work as Verbit's Director of Revenue Operations, to Head of Success Operations at Feedvisor.

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Contributed by: Mariah Urueta

Mariah boasts 4+ years of B2B SaaS expertise and 3+ years in Program Management from the non-profit sector. As Gong's 3rd Scale CSM, she expertly combined empathy and data to create a self-serve experience for the scale segment, achieving 2-3 times faster time-to-value for customers while managing 160+ accounts. Continuing her journey as Product Manager at LeanData, she excelled as an Associate Product Manager, leading the launch of multiple roadmap level features and integration enhancements.

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