Cut the Manual Cord: Effortless Automation for CS Teams

Unlock the potential of automation and personalized customer engagement to empower your CS team for peak performance

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Tackle Customer Success Manual Workload With Smart Automation

Trusted by customer - centric B2B companies

Why scaling CS matters now more than ever

CS organizations are expected to own more these days. They're supposed to own more customers, more processes like relationship building, referral & advocacy programs, and more KPIs like renewals, upsells, and satisfaction. All this is happening, while the market conditions don't allow for an increase in CS headcount. Scaling capacity without scaling headcount is only possible with technology.

Tackle manual workload with smart automation

CSMs are swamped with manual tasks, spending countless hours preparing and sharing content that could be automated.

With EverAfter:

  • Craft a mix of human and digital interactions, drastically reducing manual workload.

  • Integrate seamlessly with your existing CRM, ticketing systems, and calendars, ensuring a synchronized sales ecosystem.

  • Leverage scalable automations and segmentation to dynamically show prospects personalized insights and recommendations.

It’s time for true strategic account building

Without the time for strategic thought, CSMs can become bogged down in reactive tasks rather than driving customer success forward.

With EverAfter:

  • Using automated customer interfaces,  your CSMs can save at least 5 hours a week, increasing CSM to ARR %, as well as taking proactive measures with each account.

  • Implement self-guided to-dos and success plans that direct customers through their journey efficiently.

  • Leverage a central platform that streamlines all aspects of customer success activities.

Seamless asset delivery

Delivering the right resources to customers at the right time can be haphazard without a strategic system in place.

With EverAfter

  • Design your ideal customer journey experience across your customer interface, emails, popups, and more using one designated journey orchestration tool

  • Manage who sees what and when with our visibility rules

  • Create content hierarchy easily by automatically highlighting specific information that’s most relevant for each customer’s needs

Since we introduced the Customer Onboarding Hub on Ever After, our time-to-value has improved by 30% thanks to the straightforward structure and the to-do lists offered by Ever After.
Since we introduced the Customer Onboarding Hub
on Ever After, our time-to-value has
improved by 30% thanks to the straightforward structure and the to-do lists offered by Ever After.

Customer-driven data enrichment

With EverAfter, the data collection process becomes a seamless part of your customer's journey.

With EverAfter:

  • Let customers update their info easily

  • When you collect information on your customer interface, you can send it right to your CRM, storage system, or product.

  • Present each client with a tailor-made learning path based on pre-set criteria - product usage, vertical, company size, and more.

Ready to see a personalized demo?

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