Cut the Manual Cord: Effortless Automation for Customer Operations
Unlock the potential of automation and personalized engagement to empower your team for peak performance
Why scaling matters now more than ever
Teams are expected to own more these days. They're supposed to own more partners and customers, more processes like relationship building, referral & advocacy programs, and more KPIs like leads, new logos, renewals, upsells, and satisfaction. All this is happening, while the market conditions don't allow for an increase in headcount. Scaling capacity without scaling headcount is only possible with technology.
Tackle manual workload with smart automation
Teams are swamped with manual tasks, spending countless hours preparing and sharing content that could be automated.
With EverAfter:
- Craft a mix of human and digital interactions, drastically reducing manual workload.
- Integrate seamlessly with your existing CRM, ticketing systems, and calendars, ensuring a synchronized sales ecosystem.
- Leverage scalable automations and segmentation to dynamically show customers and partners personalized insights and recommendations.
It’s time for true strategic account building
Without the time for strategic thought, your team can become bogged down in reactive tasks rather than driving success forward.
With EverAfter:
- Using automated B2B interfaces, your team can save at least 5 hours a week, increasing FTE to ARR %, as well as taking proactive measures with each account.
- Implement self-guided to-dos and success plans that direct customers through their journey efficiently.
- Leverage a central platform that streamlines all aspects of customer or partner facing activities.
Seamless asset delivery
Delivering the right resources to prospects, customers and partners at the right time can be haphazard without a strategic system in place.
With EverAfter:
- Design your ideal customer journey experience across your customer interface, emails, popups, and more using one designated journey orchestration tool
- Manage who sees what and when with our visibility rules
- Create content hierarchy easily by automatically highlighting specific information that’s most relevant for each customer’s needs
"Since we introduced the Customer Onboarding Hub on Ever After, our time-to-value has improved by 30% thanks to the straightforward structure and the to-do lists offered by Ever After."
Pablo Kern, Senior Director Customer Success, Spryker
Customer-driven data enrichment
With EverAfter, the data collection process becomes a seamless part of your customer's journey.
With EverAfter:
- Let customers update their info easily
- When you collect information on your B2B interface, you can send it right to your CRM, storage system, or product.
- Present each customer or partner with a tailor-made learning path based on pre-set criteria - usage, vertical, company size, and more.
"EverAfter gave us the infrastructure to operationalize a personalized experience, backed by data, across a large segment."
Alana Stoltzfus
Senior Manager, Digital
Acceleration & Growth
“EverAfter has allowed us to move away from troubleshooting toward deep strategic conversations."
Danny Chalmers
Revenue Operations
"EverAfter lets me sleep at night. At any hour, anywhere in the world, our customers have the resources they need to succeed—with or without a dedicated CSM."
Ty Murphy
Director of Global Scaled Success, Orca
Ready to see a personalized demo?
Ready to deliver a world-class, secure, and personalized experience for your cybersecurity clients? Schedule a demo today or contact our team to learn how EverAfter can help you build trust, increase efficiency, and drive long-term customer success.