happily EverAfter Virtual Conference 2023

Plan ahead for 2024: Tune in to hear real-world planning sessions and stay ahead of market trends to drive customer success.



Ben Brownlee

Chief Customer Officer

Jeff Beaumont

Senior Director Customer
Success Operations

Alan Ginsberg

Senior Vice President of
Customer Success

Ezra Zimbler

Manager of Customer Success

Marco Carrubba

Director of Customer Success

Danielle Zimmerman

VP of Customer Success

Irit Eizips

Chief Customer Officer & CEO

Jennifer Baca

Enterprise Manager of Customer Success

Shachar Avrahami

VP Product & Strategy

Alex Farmer


Noa Danon

Founder & CEO

Welcome to HAPPILY 2023

09:00 - 09:15 AM PT

Igniting 2024: Short Conversations on Planning & Innovation:

09:15 - 09:45 AM PT
  • Connect 2023 dots to plan 2024 creatively

    Noa Danon | EverAfter
  • Failing Forward: The Devastating Effects of Poorly Structured CS Strategic Plans

    Irit Eizips | CSM Practice
  • AI and the customer journey

    Ben Brownlee | Gong

Panel: Planning for 2024 - How to build a winning annual customer success strategy

09:45 - 10:30 AM PT
Irit Eizips | CSM Practice
Danielle Zimeman | Wistia
Ezra Zimbler | LinkedIn
Alan Ginsberg | Metadata

Charting 2024: Impact Your Business Metrics by Improving Customer-Facing Experience

10:30 - 11:00 AM PT
  • Live EverAfter Demo: Enhance customer experience

    Josh Phillips | EverAfter
  • From CS-led Journeys to Customer-led Journeys

    Shachar Avrahami | EverAfter
  • Next-level experience: Explore the latest features

    Tom Shelly | EverAfter

Panel: From Retention to Expansion: The Evolving Role of Customer Success in Economic Downturns

11:00 - 11:45 AM PT
Alex Farmer | Nezasa
Marco Carrubba | Microsoft
Jennifer Baca | Zoom
Jeff Beaumont | Gitlab

See you at HAPPILY 2024

11:45 AM - 12:00 PM PT

Planning for 2024 - How to build a winning annual customer success strategy

From Retention to Expansion: The Evolving Role of Customer Success in Economic Downturns

Next level experience: A look at our latest features (recommended for customers)

How to increase capacity via customer-led journey


What is HAPPILY?

HAPPILY by EverAfter is an online virtual conference created by EverAfter, the only customer-facing CS platform. 

Is it free to attend?

Yes, attending HAPPILY. is completely free! But it's still crucial to register early. Although the event is online, we have limited capacity. Early registration ensures you have a spot, allows us to provide a personalized experience tailored to your interests, gives you exclusive access to some sessions and materials, and enhances your networking opportunities with other participants and experts.

Will I be able to access the recordings of the sessions?

Yes, recordings of the sessions will be available to everyone who registers for HAPPILY. This ensures that you can revisit the insightful content at your convenience or catch up on any sessions you may have missed. Make sure to register for the conference to gain access to this valuable resource!

How can I network with other attendees?

Once you register for HAPPILY you will gain access to our entire event community. This unique feature enables you to network with other attendees, speakers, and experts before, during, and after the event. Whether you're looking to connect with like-minded professionals, explore collaboration opportunities, or simply engage in stimulating conversations, our networking platform offers a space to foster meaningful connections.