From CS-Led to Customer-Led: Checklist for CS Leaders.

By completing the tasks and answering the questions on this checklist, customer success leaders can continuously improve their customer journey to make it more customer-led, identify pain points, and increase customer engagement.

Contributed by:
Shachar Avrahami

Checklists

Shachar is the VP Product & Strategy at EverAfter. Shachar's elaborate background in product management & revenue operations spans from his work as Verbit's Director of Revenue Operations, to Head of Success Operations at Feedvisor.

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By completing the tasks and answering the questions on this checklist, customer success leaders can continuously improve their customer journey to make it more customer-led, identify pain points, and increase customer engagement.

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