AI Experts: Your Always-On, Continuously Updated Knowledge Ecosystem
Turn your existing content into dynamic, personalized, and contextual guidance that lives inside your customer experience.
Knowledge Everywhere, Answers Nowhere
Your company creates a wealth of valuable content: knowledge bases, training modules, release notes, internal wikis, support tickets, CRM records, product docs, and more. Yet when customers need help, they often can't find what they need fast.
Instead of self-serving from this vast library, customers default to contacting your team directly. The result? Repetitive questions, missed expectations, and a growing burden on Customer Success and Support teams.
Introducing EverAfter AI Experts
AI Experts are intelligent, context-aware assistants that plug directly into your EverAfter interface. They connect to your existing content ecosystem across all tools and teams and deliver:
Personalized Programs
Tailored guidance for each customer based on their unique journey, role, and configuration.
Real-time, Contextual Answers
Instant responses pulled from your most current content and data, delivered in context.
Guidance Embedded in the Customer Journey
Help delivered exactly where customers need it in their workflow, without leaving their flow.
How It Works
EverAfter AI Experts unify content from across your company and deliver it through the customer-facing interface where your users already work.
Instantly Usable
Connect directly to your existing content sources without complex setup or retraining.
Content Unified
Work with your content where it lives: CRM, knowledge base, wikis, and more.
Fully Embedded
Deliver guidance that's relevant, timely, and actionable without customers leaving their flow.
What AI Experts Deliver Today
Launch AI-powered experiences that meet your users where they are:
Smart Search Widget
Conversational answers instead of link dumps. Customers ask, and AI Experts deliver the precise snippet or insight pulled from the most relevant content.
Task Widget ("I Need Help")
Inline support directly within tasks. Customers get contextual explanations as they move through their workflows.
Ask the Expert
A flexible, scoped assistant tied to a product line, feature set, or customer domain. You can deploy multiple Experts to serve different purposes.
Benefits Across the Organization
For Customers
- Always-on access to relevant knowledge
- Personalized responses based on their unique journey
- Clear guidance in the flow of work
- Confidence in up-to-date, reliable answers
For Teams & Builders
- Live content, directly from your tools - no retraining needed
- Faster, more accurate support with less repetitive effort
- Content creation that scales with AI, not headcount
For the Organization
- Fewer inbound requests and escalations
- A unified, AI-ready knowledge layer
- Measurable improvements in NRR, satisfaction, and time-to-value
Why EverAfter Is Different
Embedded in the Interface
Customers get help where they already work.
Context-Aware Intelligence
Tailored guidance based on each customer's data and setup.
Always Current
AI Experts auto-update as your content evolves.
Unified, Not Fragmented
All knowledge sources brought into one intelligent layer.
The AI Opportunity and the Readiness Gap
The market for AI-powered customer engagement is exploding, projected to grow from $12B in 2024 to $48B by 2030. Yet most organizations aren't ready.
78%
of leaders say their knowledge isn't AI-ready
3%
have scaled AI use cases across Customer Success
$48B
projected market size by 2030