User onboarding: Empower Every End-User to Get Productive Fast

What this program is all about

User Onboarding is a self-serve, role-based path that walks each end-user through only the features and tasks they need to master. The hub bundles interactive tutorials, knowledge-base links, and progress tracking so users can activate themselves—no CSM hand-holding, no ticket ping-pong.

How you know it’s the right time

• Your product team just released a new module that many user personas must adopt
• CSMs are drowning in “how do I…?” emails from long-tail accounts
• You need to cut time-to-first-value (TTFV) for PLG or low-ARR segments
• Support goals include deflecting repetitive setup questions