Academy Program: Turn Customers into Confident Power-Users—at Scale

What this program is all about

The Academy hub delivers role-based learning paths: videos, quizzes, certifications, and live Q&A, so champions and end-users master your product without leaning on CSM time. As customers certify themselves, support tickets drop and expansion conversations get easier.

How you know it’s the right time

• Support queue is flooded with “how do I …?” questions.
• You’re under pressure to improve the CSM-to-ARR ratio by offloading basic enablement.
• A new product module is launching and you need users trained before roll-out.
• Adoption is lagging because end-users never saw structured onboarding.