Scale isn’t about squeezing more accounts onto a CSM, it’s about making customers so self-sufficient they barely need one.
Join us live as Shachar Avrahami shares his blueprint for building customer experiences that think for themselves.
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What you'll learn:
How to build an autonomous CX engine that guides, adapts, and scales
What replaces the “more‑efficient CSM” mindset
Where AI actually drives value in customer workflows
Real‑world examples of AI‑powered onboarding, success plans, and coaching agents
Why attend
Today’s customers expect instant, tailored direction. See how an AI‑driven personalization layer delivers it on demand, turning dependency into momentum.
Who should attend:
CS & RevOps leaders designing scaled programs
Product & Strategy teams implementing AI into CX
Anyone rethinking efficiency, automation, and personalization at scale
About the speaker:
Shachar Avrahami is the VP of Strategy & Product at EverAfter.ai. With over a decade in CS Ops and RevOps, he’s helped SaaS companies design AI-native customer programs that drive real business impact. Shachar is known for turning strategy into systems, scalable, efficient, and loved by both customers and teams.
Bandwidth-not budget-is crushing your scaling dreams.
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