Scaling Customer Success in 2025

Insights from the TSIA Benchmark Report - now in your hands.

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  • 30%

    lift in net revenue retention for companies using customer-facing, guided journeys

  • 85%

    of B2B companies have budget allocated for CS automation and AI in the next 1–2 years

  • 57%

    of B2B companies have completed customer journey mapping, and are now moving fast toward automation

“Digital touch allows CS teams to scale without adding headcount.”
TSIA Customer Success Report 2025
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