The 2026 most Creative Customer Success Leaders is Here!
We’re excited to announce the third annual
Most Creative Customer Success Leaders Award!
This year’s edition highlights the professionals whose ideas, innovation, and leadership are shaping the next chapter of Customer Success. Our panel of judges will recognize the most inspiring creative strategies and measurable results across the industry, celebrating the leaders who push boundaries, inspire others, and redefine what customer success can achieve.
Top winners from last year
Tara Myles
Emily Dinan
Boaz Gordon
Ezra Zimbler
Pablo Kern
Rachel Provan
Why Creativity
in Customer Success Matters?
New technologies, shifting expectations, and the rise of AI are changing how teams work and deliver value. In this environment, creativity has become essential. It turns change into opportunity. Creative leaders explore, experiment, and use AI to strengthen human connection, build smarter experiences, and drive lasting success.
Submit Your Story
From October 22 to November 5, 2025, we’re collecting nominations from Customer Success professionals who implemented creative, impactful initiatives in 2025.
If your program, playbook, or experiment has delivered strong results, we want to hear about it. Your story could inspire others and earn you a spot among the Most Creative Customer Success Leaders of 2026.
Judges’ panel
Our panel of judges will review all submissions and select the final creative leaders. They’ll evaluate each story for creativity, impact, and its ability to inspire the CS community.
New category: AI in action
The AI in Action category recognizes leaders who are experimenting with live AI use cases and innovative tools that redefine post-sale experiences. This category highlights real-world experiments, creative applications, and measurable impact, showcasing how AI and creativity come together to drive success in 2026 and beyond.
Submission Guidelines
- 1.
2025 stories only: The creative play must have been implemented in 2025.
- 2.
Show your metrics: Include measurable outcomes that demonstrate the success of your initiative.
- 3.
Add a visual representation: Weather its a screen shot, asset, etc. We need a visual proof of the story.
How the 2026 Creative CS Leaders Are Chosen
This year, the winners will be selected by our panel of leading SaaS and Customer Success experts, who will evaluate each submission based on creativity, impact, and its potential to inspire the broader CS community. While the judges will determine the official honorees, the community will also have its say, three stories will receive a special “Crowd Choice” badge of honor, recognizing the entries that resonated most with the audience.
Submit your story today and be recognized among the Most Creative Customer Success Leaders of 2026!
