Verbit's RevOps team delivers feature changes for customer-specific pain points using EverAfter's no-code platform

About Verbit

An AI-powered real-time transcription and captioning platform that delivers live solutions to accomodate remote work and student accessibility needs in real-time. Verbit’s mission is to empower individuals on their education journeys, streamlining workflows, simplifying lives and providing an intuitive, easy-to-use technology.

Industry: SaaS

FTES: 400+

Location: USA

Use Case: Transparent data sharing with customers

The Challenge

Verbit sought a way for its customer success team to continuously provide its customers with all the information needed from Verbit’s internal systems. The bottleneck was that the customer operations was entirely dependent on R&D in order to request or launch any change in the customer-facing platform.

The Solution

To embed EverAfter’s drag n’ drop, no-code platform into Verbit’s platform to customize which information their customers see — by using the customer hubs’ customizable kits and widgets, according to every individual use-case.

Once each customer utilizes the EverAfter hub inside Verbit, they have a transparent, day-to-day view of all the information relevant to them from within Verbit’s internal systems.

Verbit’s embedded EverAfter Dashboard

If you want to save time and money...and get amazing results, I truly recommend EverAfter product and service, EverAfter is one of our best partners.

Omer Goldman

Customer Success Operations Manager, Verbit.ai

Pain Point Solved

EverAfter’s drag n’ drop, no-code platform embeded into Verbit’s platform to customize which information their customers see — by using the customer hubs’ customizable kits and widgets, according to every individual use-case.

Once each customer utilizes the EverAfter hub inside Verbit, they have a transparent, day-to-day view of all the information relevant to them from within Verbit’s internal systems.

EverAfter allows us to provide our customers with full visibility in a one-stop shop. It helps improve communication between our CSMs and their customers, as well as saves us a lot of time as we automate manual processes that used to take us hours every month.

Noga Sela

Director of Business Operations, Verbit.ai

How Verbit uses EverAfter

Automation Rules

Verbit uses automation rules to generate segmented content: onboarding milestones, marketing resources per vertical and invoice information per plan

Tableau Integration

Verbit uses the EverAfter <> Tableau integration to pull valuable data from Tableau and present them to end users in any customer hub.

Drag n’ Drop Capabilities

Verbit uses drag n’ drop capabilities to create any piece of desired content — quickly and easily.

The Result

Every new Verbit customer immediately can see their desired content and see the most updated usage descriptions, invoices, etc. as they see fit.

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