Step by step guide for implementing successful digital program Template

This template is a step-by-step guide to mastering your digital programs with ease. It will help you comprehensively understand how to launch and optimize a successful digital program. Bid farewell to complexities as we assist you in identifying objectives, selecting the right technology stack, and implementing effective engagement strategies. Elevate your customer experiences, streamline processes, and become a digital program pro with our professionally-crafted guide. Let's embark on this transformative journey together.

Contributed by:
Mariah Urueta

Processes & programs

Mariah boasts 4+ years of B2B SaaS expertise and 3+ years in Program Management from the non-profit sector. As Gong's 3rd Scale CSM, she expertly combined empathy and data to create a self-serve experience for the scale segment, achieving 2-3 times faster time-to-value for customers while managing 160+ accounts. Continuing her journey as Product Manager at LeanData, she excelled as an Associate Product Manager, leading the launch of multiple roadmap level features and integration enhancements.

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Human relationships can be complicated to manage. However, there are many dimensions according to which we can profile people’s behavior. This notion led me to create this infographic to assist CSMs in identifying the appropriate approach to manage stakeholders and find avenues to engage them.

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