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If you're leading a Customer Success initiative, it's crucial to emphasize the importance of a cross-functional ecosystem. Establishing such an ecosystem will help dismantle silos between Customer Success and the teams you collaborate with, simplifying collaboration and ultimately creating a smoother customer journey. In this guide, you will find a comprehensive breakdown of how you can streamline the collaboration between each team that Customer Success typically partners with.
With 8+ years of experience in Customer Success, Solutions, and Technical Account Management, Sumitra is currently a Customer Success team manager at Braze, the industry-leading customer engagement platform. Prior to this, she built and led a stellar Customer Success Management team at LinearB, helping to propel the company from early-stage to growth-stage startup.
Josh Phillips and Jessica Lauren Cohen deliver expert strategies for conducting impactful meetings, essential for customer engagement and business growth. Their advice turns meetings into key drivers of progress and success.
Josh Phillips & Jessica Lauren CohenGet template
Donna Weber and Noa Danon provide valuable insights for successfully implementing a hybrid Customer Success strategy in 2024. If you're in the midst of launching a digital program, these tips will ensure you start on the right track.
Donna Weber & Noa DanonGet template
