Connecting EverAfter to Slack

What is EverAfter?

EverAfter, a no-code Customer Hub Platform allows customer-facing teams to create white-labeled, personalized, data-driven hubs containing everything a customer might need at each step of their journey. From low-touch onboarding to high-touch customer management, EverAfter’s hub creator can be customized to fit your needs.

Trusted by the world’s leading SaaS companies, EverAfter drives faster time to value, high-speed product adoption, and stronger customer relationships.

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Integrating Slack

Turn hub notifications into messages in Slack, so you and your team never miss a thing. Instantly know when a customer visited their hub, viewed materials you prepared for them, or completed tasks.

✅ If the account owner is both an EverAfter and Slack user, they will receive a mention in Slack to be personally notified about an update.

1. The Slack channel created to receive EverAfter notifications 2. Notifications shared from EverAfter 3. Account Owner (who is in the Slack workspace) is personally notified with each update.

Connecting Slack to your EverAfter workspace

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1. Within your Slack, create a new channel for EverAfter notifications. You can also use an existing one if you prefer.
2. Navigate to "Setting" > Manage Workspace page and integrate Slack
3. Follow the prompts to log in to your Slack account and connect your Slack workspace.
4. Select the Slack notifications to share with your workspace and click Continue:

• Notify on all events: All EverAfter updates will be shared on the designated Slack channel. CSMs can be mentioned about their account updates. Suitable for small teams where team members often collaborate or many CSMs work across accounts.
• Notify each account owner on their own events: Account owners will receive a distinct message on Slack from EverAfter with customer updates. Suitable for larger companies with many customers, where each CSM focuses solely on their accounts.

You're all done!

Now you and your team can stay updated and aligned with your customer activities in their hubs!

 Deactivate Slack notifications

EverAfter users can deactivate Slack notifications from the profile page. The Workspace owner or admin cannot adjust this setting for team members.

Scroll to the bottom of your profile and deactivate the Slack notification toggle.

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For more information about EverAfter's data practices, please visit our Privacy Policy.

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Get started with EverAfter 

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