New Manager Initial 1:1 Discovery

Understand your new team member goals/why/strengths/opportunities/etc, how they communicate, and set expectations with this list of questions.

Contributed by:
Julie Fox

Internal meetings

Julie Fox Senior Manager of Customer Success at FloQast, the leading provider of accounting workflow automation software built by accountants for accountants. Previously Julie was Manager of CS at Greenlight Guru and prior to her experience in tech, Julie held many leadership roles ranging from VP of Services and Director of Operations.

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New Manager Initial 1:1 Discovery

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Churn aftermath meeting template

Contributed by: Natalie (Tomashov) Andronov

Natalie Andronov is a CS Operations professional with over a decade of experience in Customer Relations, Customer Success, and Operations. With a background as both a CS leader and individual contributor, Natalie is dedicated to building and optimizing processes and implementing data-driven strategies.

Natalie (Tomashov) Andronov
Internal meetings
Account Health Tracker Template

Contributed by: Anupriya Khemka

Anupriya is an experienced Customer Success Manager at Jio Haptik with over 7 years of experience in various industries, including ed-tech and policy impact evaluation. She is passionate about building data-driven customer success teams and cultivating strong client relationships.

Anupriya Khemka
Processes & programs