Engage your customers in an ongoing customer voice program using this comprehensive checklist. A customer success program serves as the foundation for building strong customer relationships and driving long-term success. By implementing an effective customer voice program, you can continuously gather valuable feedback and insights directly from your customers. This checklist provides a structured framework to guide you in creating and managing your customer success program. It outlines key steps and considerations for engaging customers, capturing their feedback, and leveraging their input to enhance your products, services, and overall customer experience. By utilizing this checklist, you can ensure that your customer success program is well-structured, proactive, and tailored to meet the unique needs of your customers. Engage in an ongoing customer voice program and unlock the power of customer feedback to drive continuous improvement and achieve customer success.
Dana Alvarenga has over 18 years experience in the technology industry within sales, sales training, management, customer education and success. At SlapFive she is the VP of Customer Experience and leads the Customer Success function, along with Education, VOC, and Advocacy.