Cheatsheet: Make your customers take action using UX elements

Unlock the power of user experience (UX) to drive customer actions with our "Cheatsheet: Make Your Customers Take Action Using UX Elements." Crafted specifically for customer success leaders, this resource provides actionable tips and examples to enhance your customer engagement strategies. Harness the psychology of UX to remove friction, boost motivation, and achieve your business goals. Download now to transform your customer success approach and make every interaction count.

Contributed by:
Shachar Avrahami


Shachar is the VP Product & Strategy at EverAfter. Shachar's elaborate background in product management & revenue operations spans from his work as Verbit's Director of Revenue Operations, to Head of Success Operations at Feedvisor.

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By completing this checklist, customer success leaders can remove friction and increase motivation, to make their customers take action towards their business outcomes.

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Contributed by: Mariah Urueta

Mariah boasts 4+ years of B2B SaaS expertise and 3+ years in Program Management from the non-profit sector. As Gong's 3rd Scale CSM, she expertly combined empathy and data to create a self-serve experience for the scale segment, achieving 2-3 times faster time-to-value for customers while managing 160+ accounts. Continuing her journey as Product Manager at LeanData, she excelled as an Associate Product Manager, leading the launch of multiple roadmap level features and integration enhancements.

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Processes & programs

Contributed by: Guy Galon

Guy is a multi-disciplined Customer Success executive advisor with 22 years of experience. Guy is passionate about customer management and driving people (customers, direct reports, friends, and colleagues) to success. Guy is also a mentor, lecturer, and novelist.

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Processes & programs