Digital Customer Success Tracking Scorecard

A customer satisfaction survey is a valuable tool for gathering feedback from customers regarding their satisfaction with your product or service. This template provides a structured framework to help you design effective survey questions and analyze the results. By measuring customer success through the survey, you can gain insights into areas of strength and areas that need improvement. The customer satisfaction survey enables you to collect valuable data that can be used to identify opportunities for enhancing the customer experience, driving customer success, and achieving key performance indicators (KPIs) related to customer satisfaction. By leveraging this template, you can effectively measure customer success, identify areas for improvement, and implement strategies to enhance customer satisfaction and overall business performance.

Contributed by:
Marie Lunney


Marie Lunney is an award-winning customer success and operations leader with 8 years of experience in B2B SaaS, specializing in Digital Customer Success. Her innovative strategies and customer-centric approach have earned her accolades such as the "Best Use of Technology" award in Customer Success and the Customer Centricity World Series for Customer Success.

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Digital Customer Success Tracking Scorecard

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Contributed by: Shachar Avrahami

Shachar is the VP Product & Strategy at EverAfter. Shachar's elaborate background in product management & revenue operations spans from his work as Verbit's Director of Revenue Operations, to Head of Success Operations at Feedvisor.

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Contributed by: Mariah Urueta

Mariah boasts 4+ years of B2B SaaS expertise and 3+ years in Program Management from the non-profit sector. As Gong's 3rd Scale CSM, she expertly combined empathy and data to create a self-serve experience for the scale segment, achieving 2-3 times faster time-to-value for customers while managing 160+ accounts. Continuing her journey as Product Manager at LeanData, she excelled as an Associate Product Manager, leading the launch of multiple roadmap level features and integration enhancements.

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