Digital Customer Success Tracking Scorecard

Need to measure the effectiveness of your customer success program? Try this template, designed for scaled programs to simplify tracking and measuring. Input weekly stats and generate a scorecard to compare progress and identify trends. Get a comprehensive understanding of what efforts are driving the most impact and optimize your program today.

Contributed by:
Marie Lunney


Marie Lunney is an award-winning customer success and operations leader with 8 years of experience in B2B SaaS, specializing in Digital Customer Success. Her innovative strategies and customer-centric approach have earned her accolades such as the "Best Use of Technology" award in Customer Success and the Customer Centricity World Series for Customer Success.

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Digital Customer Success Tracking Scorecard

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