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CS Storytime is a recurring ceremony designed to bring the voice of the customer (literally) to the GTM (Go-to-Market) Team. During each session, a different customer is spotlighted, providing an opportunity for them to share their experience with your company's service or product. To streamline this process and ensure consistency, we offer a customer success story template that guides the storytelling and presentation. The customer success meeting agenda for CS Storytime outlines the structure and key discussion points for each session, fostering engaging and productive conversations. By facilitating these cross-functional team meetings, you can strengthen collaboration and alignment among various teams while gathering valuable insights and feedback directly from customers. The customer success team meeting agenda serves as a useful template to organize and optimize these sessions, enabling you to drive customer-centric initiatives and enhance overall customer success.
In this template, HowNow - One home for all of your learning and skills - highlighted the key milestones of our onboarding process, each deliberately structured to be action-oriented and designed to drive specific outcomes. This approach ensures that every step of your journey with us is clear, focused, and aligned with our mutual goals for success, all facilitated through our innovative Customer Interface.
Guy Rahamim a Customer Success Manager with experience leading and motivating teams across EMEA, APAC, and LATAM. With a degree in Biomedical Sciences and an MBA, he has strong analytical and project management skills. He has worked in a tech B2B company with a SAAS product and enjoys discovering new places, meeting new people, and trying new foods. In his free time, he loves reading and is an animal lover.
Mike is the Chief Operating Officer at Inedo, where he collaborates closely with DevOps and engineering teams to ensure visibility and remediation for vulnerable open source software packages in production. With a strong background in sales, customer success, and operations, Mile plays a pivotal role in driving the success of Inedo's flagship products, ProGet and BuildMaster, by implementing effective solutions and fostering robust customer relationships. His leadership and expertise are instrumental in guiding the company's strategic direction and operational excellence.
Mike GoulisGet templateDivya Apte is a CS Leader who has over 15 years of experience working in the tech industry leading multi-discipline teams in SaaS, B2B, B2C, and B2G. She is passionate about leveraging data and AI to build high performing teams that understand and nurture customer relationships to drive engagement, adoption and renewals.
Divya ApteGet template
