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Here are the essential steps you need to take to ensure your Customer Success Managers (CSMs) become multi-faceted and equipped with data capabilities, transforming them into trusted advisors. A key aspect of this process is talent mentoring, which involves providing ongoing guidance and support to your CSMs. By implementing a robust talent mentoring program, you can empower your CSMs to enhance their skills and develop a diverse range of capabilities. Additionally, focus on equipping them with data capabilities through training and resources that enable them to analyze customer data effectively. This equips your CSMs to provide data-driven insights and guidance to customers, positioning them as trusted advisors. By following these steps, you can cultivate a team of versatile and knowledgeable CSMs who can deliver exceptional value and drive customer success.
In this template, HowNow - One home for all of your learning and skills - highlighted the key milestones of our onboarding process, each deliberately structured to be action-oriented and designed to drive specific outcomes. This approach ensures that every step of your journey with us is clear, focused, and aligned with our mutual goals for success, all facilitated through our innovative Customer Interface.
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Guy is a multi-disciplined Customer Success executive advisor with 22 years of experience. Guy is passionate about customer management and driving people (customers, direct reports, friends, and colleagues) to success. Guy is also a mentor, lecturer, and novelist.
Mike is the Chief Operating Officer at Inedo, where he collaborates closely with DevOps and engineering teams to ensure visibility and remediation for vulnerable open source software packages in production. With a strong background in sales, customer success, and operations, Mile plays a pivotal role in driving the success of Inedo's flagship products, ProGet and BuildMaster, by implementing effective solutions and fostering robust customer relationships. His leadership and expertise are instrumental in guiding the company's strategic direction and operational excellence.
Mike GoulisGet templateDivya Apte is a CS Leader who has over 15 years of experience working in the tech industry leading multi-discipline teams in SaaS, B2B, B2C, and B2G. She is passionate about leveraging data and AI to build high performing teams that understand and nurture customer relationships to drive engagement, adoption and renewals.
Divya ApteGet template
