CSM Talent Mentoring and Grooming Guide

Here are the steps you need to take in order to ensure your CSMs become multi-faceted and equipped with data capabilities to become trusted advisors.

Contributed by:
Guy Gallon

Training activities

Guy is a multi-disciplined Customer Success executive advisor with 22 years of experience. Guy is passionate about customer management and driving people (customers, direct reports, friends, and colleagues) to success. Guy is also a mentor, lecturer, and novelist.

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Here are the steps you need to take in order to ensure your CSMs become multi-faceted and equipped with data capabilities to become trusted advisors.

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