CS Team ROI Calculator

This interactive calculator is specifically designed to assist Customer Success leaders in illustrating the business impact of investing in Customer Success over a 3-year period. With the customer success ROI calculator, you can quantitatively assess the return on investment (ROI) of your Customer Success initiatives. This powerful tool enables you to input relevant data and metrics, allowing you to visualize the potential financial outcomes of your investments in Customer Success. By leveraging the customer success ROI calculator, you can effectively demonstrate the value and benefits of prioritizing Customer Success, both to internal stakeholders and decision-makers. This interactive tool provides a clear and tangible representation of the long-term business impact and ROI that can be achieved through strategic investments in Customer Success.

Contributed by:
Emilia D'Anzica


GrowthMolecule are from-the-field experts that will sharpen your customer success strategy, and then work alongside your team to bring it to life. The result is scale, sustainable growth, and profit for your business.

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Contributed by: Shachar Avrahami

Shachar is the VP Product & Strategy at EverAfter. Shachar's elaborate background in product management & revenue operations spans from his work as Verbit's Director of Revenue Operations, to Head of Success Operations at Feedvisor.

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Contributed by: Mariah Urueta

Mariah boasts 4+ years of B2B SaaS expertise and 3+ years in Program Management from the non-profit sector. As Gong's 3rd Scale CSM, she expertly combined empathy and data to create a self-serve experience for the scale segment, achieving 2-3 times faster time-to-value for customers while managing 160+ accounts. Continuing her journey as Product Manager at LeanData, she excelled as an Associate Product Manager, leading the launch of multiple roadmap level features and integration enhancements.

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