CS Discovery Best Practices for Strong Relationships

A guide for Customer Success Managers to build strong relationships with their customers by providing practical advice, actionable tips, and discovery questions. It leads to driving success, boosting customer satisfaction, and establishing stronger relationships

Contributed by:
Kaylyn Beverly

Training activities

Kaylyn Beverly is a customer success professional with a passion for driving customer growth in the marketing and cybersecurity space. She started as a Customer Success Manager and quickly excelled in providing exceptional customer experiences. She then became a Digital Customer Success Manager, identifying customer needs and providing tailored solutions for success.

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CS Discovery Best Practices for Strong Relationships

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Contributed by: Natalie (Tomashov) Andronov

Natalie Andronov is a CS Operations professional with over a decade of experience in Customer Relations, Customer Success, and Operations. With a background as both a CS leader and individual contributor, Natalie is dedicated to building and optimizing processes and implementing data-driven strategies.

Natalie (Tomashov) Andronov
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Anupriya Khemka
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