Introducing the Customer Success, Governance & Engagement Framework Template, a valuable resource for CS teams worldwide. This template enables CSMs to engage in meaningful conversations with their customers, ensuring the delivery of value at every interaction. By leveraging this framework, CS teams can establish a standardized level of engagement based on the specific needs and desired outcomes of each customer stakeholder. This tool empowers CS teams to enhance customer success, drive effective governance, and foster strong customer engagement.
Haig Kingston is an experienced Customer Success Professional and Leader with over 10+ years of experience within the Saas and Services space, working with a wide range of customer profiles and leading on CS scale ups within organizations both, domestically and globally. CS is his passion and works to help support others across the industry through various thought leadership groups.
Mariah boasts 4+ years of B2B SaaS expertise and 3+ years in Program Management from the non-profit sector. As Gong's 3rd Scale CSM, she expertly combined empathy and data to create a self-serve experience for the scale segment, achieving 2-3 times faster time-to-value for customers while managing 160+ accounts. Continuing her journey as Product Manager at LeanData, she excelled as an Associate Product Manager, leading the launch of multiple roadmap level features and integration enhancements.
Mariah UruetaGet templateGuy is a multi-disciplined Customer Success executive advisor with 22 years of experience. Guy is passionate about customer management and driving people (customers, direct reports, friends, and colleagues) to success. Guy is also a mentor, lecturer, and novelist.
Guy Galon Get template
