Introducing the Customer Success, Governance & Engagement Framework Template, a valuable resource for CS teams worldwide. This template enables CSMs to engage in meaningful conversations with their customers, ensuring the delivery of value at every interaction. By leveraging this framework, CS teams can establish a standardized level of engagement based on the specific needs and desired outcomes of each customer stakeholder. This tool empowers CS teams to enhance customer success, drive effective governance, and foster strong customer engagement.
Haig Kingston is an experienced Customer Success Professional and Leader with over 10+ years of experience within the Saas and Services space, working with a wide range of customer profiles and leading on CS scale ups within organizations both, domestically and globally. CS is his passion and works to help support others across the industry through various thought leadership groups.